We are sorry to hear about the problem you’re having with your watch, we will do the necessary adjustments needed in order to help you.
Please follow these 5 easy steps:
1.- Put your watch or item in a small, well-padded shipping box, no label or marks should be in it. Your watch only – do NOT send original box packaging.
2.- Download our watch repair form (Click here)
3.- Complete it, resend it to suport@mulcowatches.com (so we can expect your piece) and print it.
NOTE:
- Please click on the agreement (in the form you download) in order to begin the repair process.
- The return shipping needs to be paid with the repair service in advance.
- The billing address most match the billing credit card; the Ship address most be the one you want to receive the watch.
- This format is U.S.A & Puerto Rico
- This form is U.S.A & Puerto Rico. In the form you will find the prices of the services we can do. Even if your watch is working perfect, but you just want to clean it up, we can do that for you too.
4.- Place the Printed Form inside the box with the Payment (see repair form for pricing and remember to pay $12.50 in order to receive the watch back to you after the repair)
5.- Close the box and Place the following mailing address to your return box and take your package to a UPS, FEDEX, USPS, or the courier you preferred. Our address were we expect to received it is:
Mulco Watches Inc
ATTN: REPAIRS
20161 NE 16th Place.
Miami-FL 33179.
We will notified you when your package is received and your repair is in the right process, you will hear from us again, once your watch is repair and shipped to you.
Please Note: We encourage you to send your package certified, insured or through a traceable shipper. Mulco Watches is not responsible for packages lost or stolen in transit to us.
Please allow up to 2 to 3 weeks from the date we receive your package for your watch to go through the repair process.
But if instead you preferred to come in and bring the piece in person you are always welcome to visit our showroom and drink a nice coffee while you wait. Same address as above.
For more information about Mulco Warranty, please visit our Warranty Policy.
For any other specific question please send us an email to support@mulcowatches.com